Delivery & Returns

We want to make shopping with Village Fabrics simple and worry-free. Here’s everything you need to know about how we deliver your order and what to do if you need to return something.

Delivery Information

Processing & Dispatch

  • Orders are usually dispatched within 1–2 working days.
  • You’ll receive an email once your order has been shipped.

UK Delivery

  • Standard delivery (Royal Mail 2nd Class).
  • Free UK delivery on orders over £50.
  • Typical delivery time: 2–4 working days after dispatch.

Click & Collect

  • Free collection from our Stockwood Studio, Redditch.
  • Available Wednesday–Friday, 10:00–14:30.
  • You’ll receive a confirmation email when your order is ready to collect.

International Delivery

  • We ship worldwide.
  • Shipping costs are calculated at checkout based on destination and order size.
  • Typical delivery times: Europe 5–10 working days, Rest of World 7–14 working days (customs may add extra time).

Returns and refunds

We hope you love what you buy from us. If you change your mind, or something isn't right, here is how returns work.

Changed your mind?

You can cancel your order for any reason within 14 days of the day you receive it. If your order arrives in more than one parcel, the 14 days start when the last one arrives. This includes sale items.

  1. Tell us within the 14 days, by email to villagefabrics@live.co.uk or by phone on 01491 204100. Please give your name and order number. You can use the form at the end of this page, but you don't have to.
  2. Send the items back within 14 days of telling us, to: Village Fabrics, 20/22 Stockwood Business Park, Inkberrow, Worcs. B96 6SX.
  3. Return postage is paid by you, unless the item is faulty or we sent the wrong thing. For anything over £50 we suggest a tracked and insured service.

Your refund

We will refund you within 14 days of receiving the items back, or within 14 days of you sending us proof of postage if that is sooner. If you return your whole order, we also refund the standard delivery charge you paid. If you chose a faster delivery option, we refund the cost of standard delivery. Refunds go back to your original payment method, and your bank may take a few more days to show them.

Please send items back in the condition you received them. If something has been used or handled more than you would in a shop, for example fabric that has been washed or cut, or a pattern that has been written on, we may reduce the refund to reflect the loss in value.

What we can't take back, unless it is faulty

  • Fabric cut to the length you ordered. Fat quarters, fat eighths, fabric packs and other pre-cut fabric can be returned as normal.
  • PDF patterns and other digital downloads, once you have started the download. You agree to this when you buy a download, and we confirm it in your order email.
  • Classes and workshops. These have their own booking and cancellation terms, shown on our Classes page.

Faulty, damaged or wrong?

Tell us as soon as you can and we will put it right with a replacement or a full refund, including any postage. This does not affect your legal rights.

Exchanges

If you would like something different, return the original for a refund and place a new order.

Cancellation form

Only fill in and send this form if you want to cancel. An email saying so works just as well.

To: Village Fabrics, 20/22 Stockwood Business Park, Inkberrow, Worcs. B96 6SX. Email: villagefabrics@live.co.uk

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on / received on:
Name:
Address:
Signature (only if this form is sent on paper):
Date:

Questions?

If you have any questions about delivery or returns, please contact us at villagefabrics@live.co.uk or 01491 204100. We’re always happy to help.